Terms and Conditions for Lambeth Cleaners

These Terms and Conditions set out the basis on which Lambeth Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, you agree to be bound by these terms, which are intended to create a clear and fair agreement between you and us. Please read them carefully before confirming any service. These terms apply to one-off and recurring cleaning appointments, unless we expressly agree otherwise in writing.

In these terms, “we”, “us” and “our” mean Lambeth Cleaners, and “you” and “your” mean the customer making the booking or receiving the service. The wording below is designed to cover the main practical points relating to the cleaning service agreement, including how bookings are made, what payments are due, how cancellations work, and the limits of our responsibility. Any variation to these terms must be confirmed by us in writing.

We may update these terms from time to time to reflect changes in our operations, pricing, or legal obligations. The version that applies is the one in force at the time your booking is accepted. If you continue to use our services after an update, that will be treated as your acceptance of the revised terms. Nothing in these terms affects your statutory rights under UK law.

To make a booking, you may request a quotation and provide details of the property, the type of cleaning required, the preferred date and time, and any particular instructions. A booking is only confirmed when we accept it, which may be by written confirmation, email, text message, or other agreed communication. Until then, any proposed appointment remains subject to availability. We reserve the right to decline a booking where we cannot safely or properly provide the service requested.

When arranging a cleaning appointment, you must give accurate information about the size and condition of the premises, access arrangements, and any special requirements. If the information supplied is incomplete or incorrect, we may need to adjust the quoted price, change the service scope, or reschedule the visit. You are responsible for ensuring the property is ready for cleaning, including providing access to water, electricity, and any other essentials required for the service.

If keys, alarm codes, entry fobs, or other access methods are provided, you confirm that you are authorised to share them with us. We will take reasonable care with any access items entrusted to us, but you remain responsible for maintaining security arrangements and for changing codes or locks if necessary after the service ends. Where access cannot be obtained at the arranged time, we may charge a call-out or waiting fee, or treat the appointment as cancelled by you.

Our charges will be set out in the quotation, booking confirmation, or relevant service schedule. Prices may depend on the duration of the visit, the number of cleaners assigned, the level of dirt or clutter, specialist equipment required, and whether the work is domestic, rental, office-based, or otherwise commercial. Unless stated otherwise, all prices are in pounds sterling and may be subject to VAT where applicable. Any additional work requested on the day may incur extra charges.

Payment is due in accordance with the method and timing agreed at the point of booking. We may require full or partial payment in advance, particularly for first-time customers, large jobs, recurring contracts, or appointments requiring special materials or extended time. If payment is not received when due, we may suspend or cancel the service, withhold future bookings, or charge reasonable recovery costs permitted by law. We do not accept responsibility for bank or card provider delays outside our control.

Unless otherwise agreed, payment must be made by card, bank transfer, direct debit, or another approved method. Cash may be accepted only where we have expressly agreed to it in advance. If your payment method fails, is reversed, or is disputed without proper reason, you remain liable for the outstanding amount and any reasonable costs arising from the failed transaction. Any discount, promotional rate, or package price applies only under the conditions stated at the time it is offered.

We understand that plans change, and cancellations must be managed fairly for both sides. If you wish to cancel or amend a booking, you should notify us as soon as possible. Where notice is given within the agreed cancellation period, no charge may apply or a reduced fee may apply, depending on the type of service and the stage of preparation. If you cancel at short notice, we may charge part or all of the booking fee to cover reserved time and staffing costs.

For recurring cleaning services, you may pause, reschedule, or end the arrangement in line with the notice period stated in your booking confirmation. If no notice period is specified, a reasonable notice period will apply. We may cancel or reschedule an appointment where operational issues, safety concerns, severe weather, illness, or circumstances beyond our reasonable control prevent us from attending. In such cases, we will aim to rearrange the service at a mutually convenient time.

If we arrive and are unable to complete the work because the property is inaccessible, unsafe, or materially different from the description given, we may charge for the wasted visit, staff time, or travel where reasonable. Similarly, if you ask us to leave before completion, we may still charge for the work already carried out and any scheduled time reserved for your service. Any cancellation charge will be proportionate and applied in line with applicable consumer law.

We will take reasonable care and skill in providing all professional cleaning services. However, our liability is limited to losses that are a foreseeable result of our breach of these terms or our negligence. We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Nothing in these terms affects rights that cannot legally be excluded under UK consumer law.

Although we take care when cleaning, some surfaces, finishes, fixtures, fittings, fabrics, or items may be delicate, pre-damaged, poorly installed, or unsuitable for standard cleaning methods. You should tell us in advance about any fragile, valuable, antique, or specialist items, as well as areas that require special handling. We are not responsible for damage caused by hidden defects, wear and tear, existing stains, poor maintenance, unsuitable materials, or instructions given by you that we reasonably follow.

If any loss or damage is directly caused by our proven negligence, our responsibility will normally be limited to the reasonable cost of repair or replacement, subject to any insurance cover we may hold and any legal limits that apply. We are not liable for indirect or consequential loss, including loss of profit, business interruption, missed rental income, or emotional distress, unless such liability cannot lawfully be excluded. You are expected to take reasonable steps to protect valuables and remove items you do not want cleaned or moved.

Where our team handles refuse, packaging, or cleaning-related waste, it will be managed in accordance with applicable waste regulations and environmental requirements. We will not remove, transport, or dispose of hazardous, clinical, electrical, chemical, or controlled waste unless this is expressly agreed in advance and we are legally permitted to do so. You must tell us before the appointment if the premises contain substances or materials that require specialist disposal.

Any waste created during the service, such as standard cleaning debris, dust, disposable cloths, or routine bagged rubbish, will be handled responsibly and may be left in the bins or waste points provided, subject to the service scope agreed. You remain responsible for ensuring that the property complies with local collection arrangements and that any refuse requiring separate disposal is sorted in advance. We do not provide a general waste removal or clearance service unless specifically contracted to do so.

If we reasonably believe that waste conditions at the property are unsafe, unsanitary, unlawful, or likely to breach environmental rules, we may pause or refuse to continue the service until the issue is resolved. This may include overfilled bins, biological contamination, strong odours, sharps, mould requiring specialist treatment, or restricted substances. In such circumstances, any additional costs, delays, or specialist support are your responsibility unless we have caused the problem ourselves.

You agree to provide a safe working environment for our staff. This includes reasonable access, adequate lighting where possible, and notice of any hazards such as broken glass, exposed wiring, asbestos, pests, aggressive animals, or slippery surfaces. We may refuse to enter areas that we consider unsafe or unsuitable for cleaning. If we are prevented from working because of safety concerns, we may charge a cancellation or partial attendance fee, depending on the circumstances.

We are not responsible for delays caused by events outside our control, including severe weather, transport disruption, public emergencies, power failure, fire, flooding, strikes, or other force majeure events. Where such events occur, we will use reasonable efforts to notify you and rearrange the service. Neither party will be liable for delay or failure caused by circumstances that could not reasonably have been avoided or overcome.

Any complaint about the quality of service should be raised as soon as reasonably practicable after the appointment. We may ask for relevant details, photographs, or access to the affected area so that we can investigate fairly. If we find that work has not been carried out with reasonable care and skill, we may offer to re-perform the service, provide a partial refund, or agree another suitable remedy. This does not affect any non-excludable legal rights you may have.

We may suspend or terminate services immediately if you breach these terms in a serious way, including failure to pay, abusive conduct, unsafe conditions, unlawful instructions, or repeated cancellation without proper notice. If termination occurs, you must pay for services already delivered and any agreed charges incurred before the termination date. We may also refuse future bookings where it is reasonable to do so.

These Lambeth Cleaners terms are governed by the laws of England and Wales. Any dispute arising from or connected with the services, these terms, or any related booking will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer rules require otherwise. If any part of these terms is found to be unlawful or unenforceable, the rest will remain in force.

Nothing in this document is intended to create rights for any person who is not a party to the agreement, except where such rights are mandatory under law. By proceeding with a booking, you confirm that you have read, understood, and agreed to these service terms. These terms reflect a fair and practical framework for the provision of cleaning services, the handling of payments and cancellations, and the allocation of liability in accordance with UK standards.