Privacy Policy - Lambeth Cleaners

This Privacy Policy explains how Lambeth Cleaners collects, uses, stores, shares, and protects personal data. It applies to all Lambeth Cleaners customers in the area, including individuals who enquire about our services, book cleaning appointments, receive quotations, or otherwise interact with us. We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Introduction

We respect your privacy and understand that personal data must be protected. This policy describes what information we process, why we process it, the legal grounds we rely on, how long we keep it, who may process it on our behalf, and the rights you have in relation to your personal data. By using our services or contacting us for cleaning services, you acknowledge that this policy applies to you.

2. Information We Collect

We may collect and process different types of personal data depending on your interaction with us. The categories of data may include:

• Identity information such as your name.
• Contact details such as your address, email address, and telephone number.
• Service information such as the type of cleaning requested, property details relevant to the service, appointment preferences, and service history.
• Billing and payment information such as transaction records and payment status.
• Communication records including enquiries, complaints, feedback, and correspondence.
• Technical information where relevant, such as IP address or device data when you interact with digital systems used to support our services.

We generally collect personal data directly from you when you request a quote, make a booking, communicate with us, or provide information in connection with our services. In some cases, data may be collected from third parties where necessary to deliver the service, manage payment, or resolve a dispute.

3. How We Use Your Data

We use personal data for the following purposes:

• To provide cleaning services and manage bookings.
• To prepare quotations and confirm service availability.
• To communicate with you about your service request, appointment changes, or service updates.
• To process payments, issue invoices, and maintain financial records.
• To manage customer service enquiries, feedback, and complaints.
• To maintain records for business administration, accounting, and legal compliance.
• To protect against fraud, misuse, or unauthorised activity.

We only process data when we have a valid reason to do so and when the processing is necessary for a specific purpose. We do not use your personal data in ways that are incompatible with the purposes described in this policy.

4. Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for every use of personal data. Depending on the context, we may rely on one or more of the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes taking bookings, providing cleaning services, confirming appointments, and processing payment-related information.

Legal Obligation

We may process personal data where required to comply with legal and regulatory obligations, including tax, accounting, record-keeping, and responding to lawful requests from public authorities.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include maintaining service records, improving service delivery, handling enquiries, preventing fraud, and protecting our business operations.

Consent

In limited cases, we may rely on your consent, for example where you choose to receive certain optional communications. When we rely on consent, you may withdraw it at any time.

5. Retention of Personal Data

We keep personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Retention periods depend on the type of data and the reason for processing.

• Customer and service records may be retained for the duration of the service relationship and for a reasonable period thereafter.
• Financial and accounting records are generally retained for the period required by tax and legal obligations.
• Correspondence and complaint records may be retained for as long as needed to resolve issues and demonstrate proper handling.

When personal data is no longer needed, we will securely delete, anonymise, or otherwise dispose of it in a safe and appropriate manner. We apply retention controls to ensure data is not kept longer than necessary.

6. Processors and Third Parties

We may share personal data with trusted third parties who act as processors on our behalf. These service providers only process data according to our instructions and are required to protect it appropriately. Such processors may include:

• Payment service providers that help process transactions.
• Accounting or bookkeeping services used for financial administration.
• IT and system providers that support data storage, security, or communications.
• Administrative support services used to manage bookings and customer records.

We may also disclose personal data where necessary to comply with legal obligations, enforce our rights, protect the safety of our customers or staff, or resolve disputes. Any sharing is limited to what is necessary and proportionate. We do not sell personal data.

7. Data Security

We use appropriate technical and organisational measures to safeguard personal data against unauthorised access, loss, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and regular review of internal practices. While no system can be guaranteed completely secure, we take reasonable steps to protect the data we hold.

8. Your Rights

Under data protection law, you have several rights concerning your personal data. These rights may apply depending on the circumstances and legal basis involved:

• Right of access – you may request a copy of the personal data we hold about you.
• Right to rectification – you may ask us to correct inaccurate or incomplete data.
• Right to erasure – you may request deletion of your data in certain situations.
• Right to restrict processing – you may ask us to limit how we use your data in certain cases.
• Right to object – you may object to processing based on legitimate interests in certain circumstances.
• Right to data portability – you may request that certain data be provided to you or another provider in a structured format.
• Right to withdraw consent – where consent is used, you may withdraw it at any time.

You also have the right to raise concerns with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been breached.

9. Children’s Data

Our services are intended for adults. We do not knowingly collect personal data from children unless it is necessary in a specific service context and provided lawfully by an appropriate adult or guardian. If we become aware that we have collected data improperly, we will take reasonable steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. Any revised version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically so they remain informed about how their personal data is handled.

11. Summary of Our Commitments

• We collect only the personal data needed to provide and manage our services.
• We use data for clear, lawful, and limited purposes.
• We retain data only as long as necessary.
• We share data only with trusted processors or where required by law.
• We respect and support your data protection rights.

Lambeth Cleaners is committed to lawful, transparent, and responsible data handling for all customers in the area.