Lambeth Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Lambeth Cleaners provides cleaning services to clients. By booking or using any cleaning service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, business, or organisation requesting or receiving cleaning services from Lambeth Cleaners.
Company means Lambeth Cleaners, the provider of cleaning services.
Services means domestic or commercial cleaning and any related services offered by the Company from time to time.
Premises means the property or location where the Services are to be performed.
Cleaner means any staff member, contractor, or representative engaged by the Company to provide the Services.
Agreement means the contract formed between the Client and the Company upon acceptance of a booking, subject to these Terms and Conditions.
Scope of Services
The Company provides a range of cleaning services, which may include regular domestic cleaning, end of tenancy cleaning, deep cleaning, office and commercial cleaning, and related services. The specific Services to be provided will be agreed at the time of booking and confirmed in the booking confirmation.
The Company reserves the right to refuse any job that it considers unsafe, inappropriate, or outside the reasonable scope of professional cleaning services.
Booking Process
Bookings may be requested by the Client through the Company’s accepted communication methods and channels. A booking request is an offer by the Client to purchase Services in accordance with these Terms and Conditions. The Company is not obliged to accept a booking request and may decline a request at its sole discretion.
A booking is only confirmed when the Company issues a booking confirmation to the Client, which may include the date and time of the appointment, the type of Services, estimated duration, and applicable charges. The Client is responsible for reviewing the booking confirmation and notifying the Company promptly of any errors or discrepancies.
The Company may request additional information regarding the Premises, access requirements, parking arrangements, and any particular needs or priorities. The Client must provide accurate information so that the Company can allocate appropriate time and resources.
Where Services are to be provided on a recurring basis, the details of the recurring schedule, frequency, and charges will be agreed and confirmed. The Company reserves the right to review and adjust the schedule or charges by giving reasonable notice to the Client.
Access to the Premises
The Client must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed date and time. Access arrangements may include the Client being present, leaving keys in an agreed location, or providing key collection instructions.
If the Cleaner is unable to gain access to the Premises at the agreed time due to circumstances within the Client’s control, the visit may be treated as a late cancellation and the applicable cancellation charge may be applied.
The Client is responsible for ensuring that the Premises are safe for work, including but not limited to secure flooring, adequate lighting, and the absence of hazardous materials or conditions. The Company reserves the right to withdraw the Cleaner from any unsafe situation and to charge for time already spent on site.
Client Obligations
The Client agrees to:
Provide accurate information at the time of booking regarding the size and condition of the Premises and the work required.
Ensure that basic utilities such as electricity and water are available where reasonably required for the performance of the Services.
Secure and remove any fragile, valuable, or irreplaceable items, or clearly notify the Cleaner of such items.
Supervise any pets and ensure they do not interfere with the delivery of the Services or cause risk to the Cleaner.
Comply with all applicable local regulations relating to waste, recycling, and the safe condition of the Premises.
Company Obligations
The Company will use reasonable care and skill in providing the Services and will make commercially reasonable efforts to attend the Premises at the agreed time and date. However, appointments are approximate and may be subject to delays caused by traffic, weather, or other events outside the Company’s reasonable control.
The Company will ensure that its Cleaners are appropriately instructed and that they carry out the Services in a professional manner. The Company may, at its sole discretion, allocate or reallocate Cleaners to any booking without prior notice to the Client.
Cleaning Standards and Limitations
The Company aims to deliver high standards of cleaning within the time allocated. The effectiveness of the Services may be affected by the initial state of the Premises, the presence of heavy soiling, stains, or damage, and any limitations in time or access.
Whilst the Company will make reasonable efforts to remove stains and marks, removal cannot be guaranteed and some staining may be permanent. The Company is not responsible for damage that arises from pre-existing defects, wear and tear, or conditions that could not reasonably be identified by the Cleaner before commencing work.
The Company does not undertake tasks that may pose health and safety risks, including cleaning of areas that are structurally unsafe, working at unsafe heights, or handling hazardous materials such as asbestos or sharp biological waste.
Payments and Charges
The Client agrees to pay the charges quoted or otherwise agreed for the Services. Charges may be calculated by hourly rate, fixed price, or another method as specified in the booking confirmation.
Unless agreed otherwise, payment is due on completion of the Services for one-off appointments, or on the agreed billing date for recurring services. The Company may require a deposit or part payment to secure a booking, which will be set out at the time of booking.
Accepted payment methods will be indicated by the Company. The Client must ensure that full payment is made in cleared funds by the due date. The Company reserves the right to suspend or cancel Services where payment is overdue.
If payment is not made when due, the Company may charge reasonable administrative fees and interest on the overdue amount at the maximum rate permitted by law until payment is received in full.
Any additional time or services requested by the Client that fall outside the original scope of work may be charged at the Company’s standard rates. The Cleaner will make reasonable efforts to inform the Client of any anticipated additional charges.
Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving reasonable notice to the Company. The required notice period and any cancellation or rescheduling charges will be indicated by the Company at the time of booking or in subsequent communications.
Where the Client fails to provide the required notice, the Company reserves the right to charge a late cancellation fee, which may be up to the full value of the scheduled Services. Missed appointments due to lack of access or other Client-related issues may also be treated as late cancellations.
The Company may cancel or reschedule a booking if it is unable to perform the Services due to reasons beyond its reasonable control, including but not limited to illness, severe weather, transport disruption, or other emergencies. In such cases, the Company will aim to offer an alternative appointment. The Company will not be liable for any indirect losses resulting from such cancellations.
Waste Handling and Environmental Regulations
The Company supports responsible waste management and will handle ordinary household and general commercial waste in accordance with applicable local regulations. The Client is responsible for providing suitable bins or containers for rubbish and recycling where appropriate.
The Company is not licensed to remove or transport large volumes of waste, construction debris, or specialist waste such as clinical, chemical, or hazardous materials. The Client must arrange for appropriate licensed waste carriers for such materials and must not request the Company to dispose of them unlawfully.
The Cleaner may bag household or office waste and leave it in the designated bins or collection points within the Premises or on the property, where this is permitted. The Client remains responsible for ensuring that the bins are presented for council or commercial collection in accordance with local rules and collection schedules.
The Client must not request the Cleaner to dispose of waste in a manner that breaches any legislation or local authority requirements. The Company reserves the right to decline any task that would involve non-compliant disposal of waste.
Liability and Insurance
The Company will maintain appropriate public liability insurance cover for the Services it provides. Details of such coverage may be available upon reasonable request.
If the Client believes that damage has been caused by the Cleaner, the Client must notify the Company in writing as soon as reasonably practicable, providing full details and any supporting evidence. The Company will investigate the matter and, where appropriate, may offer repair, replacement, or compensation, subject to the terms of its insurance and these Terms and Conditions.
The Company will not be liable for:
Normal wear and tear or deterioration resulting from the provision of the Services.
Pre-existing damage, defects, or fragility of items, surfaces, or materials, including discolouration, loose fittings, or unstable structures.
Loss or damage arising from the Client’s failure to disclose relevant information, such as the value or condition of items, special cleaning requirements, or manufacturer’s care instructions.
Any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity.
The Company’s total liability in respect of any claim arising out of or in connection with the Services shall not exceed the total amount paid or payable by the Client for the specific appointment or service during which the event giving rise to the claim occurred, unless otherwise required by law.
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
Complaints and Service Issues
The Company aims to provide a professional and reliable service. If the Client is dissatisfied with any aspect of the Services, the Client should contact the Company as soon as possible, preferably within 24 hours of the service, so that the issue can be investigated and, where appropriate, rectified.
The Company may, at its discretion, offer to return to the Premises to re-clean affected areas or provide another form of remedy, provided that the complaint is legitimate and directly related to the quality of the Services delivered.
Health and Safety
The Company is committed to maintaining high standards of health and safety. Cleaners are expected to follow appropriate procedures, including the proper use of cleaning products and equipment.
The Client must inform the Company of any specific health and safety issues at the Premises, including known hazards, restricted areas, or any substances that may present a risk. The Company may decline to use products supplied by the Client if they are considered unsafe or unsuitable.
Privacy and Confidentiality
The Company will treat all Client information confidentially and will use it only for the purposes of managing bookings, providing the Services, and carrying out necessary administration. The Company will take reasonable steps to protect personal data in accordance with applicable data protection laws.
The Client agrees not to request personal contact details of Cleaners for the purpose of making private arrangements for cleaning outside the Company. Any such arrangements are strictly prohibited and may result in termination of the Agreement without liability on the part of the Company.
Termination of Services
For ongoing or recurring Services, either party may terminate the Agreement by giving reasonable notice to the other party. The required notice period may vary depending on the nature and frequency of the Services and will be communicated by the Company where applicable.
The Company may terminate the Agreement or suspend Services with immediate effect if the Client fails to pay any amount due, behaves abusively or unreasonably towards Cleaners, requests unlawful or unsafe activities, or otherwise materially breaches these Terms and Conditions.
Amendments to Terms and Conditions
The Company may amend these Terms and Conditions from time to time to reflect changes in law, industry practices, or its service offerings. Updated terms will take effect when published or otherwise communicated to the Client and will apply to all bookings made after that date. Continued use of the Services following any changes constitutes acceptance of the revised Terms and Conditions.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law applicable in England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
Severability
If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the remaining provisions.
Entire Agreement
These Terms and Conditions, together with any written booking confirmation or other written agreement between the Company and the Client, constitute the entire agreement between the parties in relation to the Services and supersede all prior discussions, correspondence, and understandings between them.
By making a booking with Lambeth Cleaners, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
