Lambeth Cleaners Privacy Policy
This Privacy Policy explains how Lambeth Cleaners collects, uses, stores, and protects personal data relating to customers and prospective customers within our service area. It is intended to meet the requirements of the UK General Data Protection Regulation and associated data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Lambeth Cleaners customers and prospective customers located within the Lambeth Cleaners service area. It covers personal data collected when you contact us, request a quote, make a booking, receive cleaning services, visit our website, or otherwise interact with us in the course of our business activities.
Personal Data We Collect
We only collect personal data that is necessary for the provision and management of our cleaning services. The types of personal data we may collect include:
Identification and contact details, such as your name, address, and any other contact information you choose to provide when making an enquiry or booking a service.
Service and property details, such as the type of property, access instructions, preferred dates and times for cleaning, information about specific cleaning requirements, and any notes relating to the safe and effective delivery of our services at your premises.
Booking and transaction information, such as details of services ordered, dates and times of service, payment method used, and invoice or receipt information. We may receive confirmation of payment from payment providers, but we do not retain full payment card details.
Communication records, such as emails, messages, or other correspondence relating to enquiries, bookings, feedback, complaints, or any other contact with our team.
Technical data, such as limited information collected when you visit our website, including standard log information and basic analytics data used to help us understand and improve how our website is used. This data is generally aggregated and does not directly identify you.
Lawful Basis for Processing Personal Data
We process your personal data only where we have a valid lawful basis to do so. Depending on the context, we may rely on one or more of the following legal bases:
Performance of a contract: We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes handling enquiries, providing quotes, arranging appointments, delivering cleaning services, and managing payments and invoices.
Compliance with legal obligations: We may process personal data where necessary to comply with legal and regulatory requirements, including tax and accounting obligations and responding to lawful requests from public authorities.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and these interests are not overridden by your rights and freedoms. This may include managing and improving our services, handling customer queries, ensuring security, preventing fraud, and maintaining appropriate business records.
Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional communications. Where we rely on consent, you are free to withdraw it at any time, and this will not affect the lawfulness of processing based on consent before its withdrawal.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To respond to enquiries, provide information about our services, and issue quotes tailored to your needs.
To register and manage bookings, schedule cleaning appointments, and coordinate our cleaning teams or contractors.
To deliver cleaning services safely and effectively at your premises, taking into account any special requirements or instructions you give us.
To manage billing and payments, issue invoices or receipts, and maintain appropriate financial records.
To communicate with you about your bookings, including confirmations, reminders, updates, and any issues relating to service delivery.
To handle feedback, complaints, and customer support requests, and to improve the quality and efficiency of our services.
To operate, maintain, and improve our website and internal systems, and to analyse trends on an aggregated basis.
To protect our business, our staff, and our customers, including through the prevention and detection of fraud or misuse of our services.
Data Sharing and Use of Processors
We do not sell your personal data. We may share personal data with carefully selected third parties only where necessary for the purposes described in this Privacy Policy and in accordance with data protection law. These third parties act as processors or independent controllers depending on the nature of the service they provide.
We may share personal data with service providers such as payment processors for processing customer payments; information technology and system support providers for hosting, maintaining, and supporting our systems; and professional advisers such as accountants or legal advisers where necessary for the operation and protection of our business.
Where we use processors to process personal data on our behalf, we put in place appropriate contracts requiring them to use the data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection law. We only engage processors who can demonstrate appropriate technical and organisational measures to protect personal data.
If we are required by law, regulation, or a public authority, we may be obliged to disclose personal data in order to comply with legal obligations or to protect the rights, property, or safety of our customers, staff, or others.
Data Retention
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In practice, this means we will keep personal data relating to bookings, payments, and services provided for a period that allows us to address any queries or disputes and that meets applicable tax and accounting retention requirements. After this period, data will be securely deleted or anonymised so that it can no longer be linked to you.
Where we hold personal data based on your consent, we will retain it until you withdraw your consent, or until it is no longer needed for the purpose for which it was collected, whichever occurs first, unless a longer retention period is required by law.
Security of Your Personal Data
We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
Measures include access controls, secure storage, and limiting personal data access to staff and service providers who need it to perform their duties and who are subject to confidentiality obligations. While we take reasonable steps to protect your data, no system can be completely secure and we cannot guarantee absolute security of information transmitted or stored electronically.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal data we hold about you, together with certain information about how we use it.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data. This right is not absolute and may be subject to legal or legitimate business reasons for retaining some data.
Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example where you contest the accuracy of the data or object to our processing.
Right to data portability: Where we process your personal data based on your consent or a contract and by automated means, you may have the right to receive the data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to object: You have the right to object, on grounds relating to your particular situation, to our processing of your personal data where we rely on legitimate interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms or where processing is required for the establishment, exercise, or defence of legal claims.
Right to withdraw consent: Where we rely on consent to process your personal data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing that took place before the withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.
